At no time should you be contacting Hockey Calgary first. SW Hockey, and Hockey Calgary have provided multiple levels of support for asking questions and seeking resources.

• League Chair --> This is a link to the list of League Chairs for every age division.
  • This is a Hockey Calgary volunteer role who assists all teams in each tier. E.g. U13 Tier 3
  • It is the duty of the League Chair to supervise and direct the conduct of the teams, managers, coaches, players and spectators coming under their jurisdiction. They have the authority to rule on any team, team official, or spectator who contravenes or breaks any of the rules and regulations established by Hockey Calgary.
  • Team Managers/Head Coaches should have direct contact with their appointed League Chair.
  • The League Chair is your final word on games rules, such as suspension needing to be served etc.
  • The League Chair will also send you Hockey Calgary information as it pertains to your Age Group / Tier.
• Governor --> This is a link to the list of League Chairs for each age division.
  • This is a Hockey Calgary volunteer role, who oversee an entire Age Group of League Chairs. E.g. All of U11.
  • It is the duty of the Governor to supervise and direct the League Chairs under their jurisdiction. They have the authority to rule on any team, team official, or spectator who contravenes or breaks any of the  rules and regulations established by Hockey Calgary.
  • Governors report directly to Hockey Calgary on behalf of the Age Group.
  • Governors can have direct contact with individual teams but you are asked to FIRST communicate with your appointed League Chair.

If you are unsure of who to contact --> Email the SW Admin: admin@southwesthockey.ca for direction on who to contact.

All teams have access to a free TeamSnap account.

All SW Hockey teams are provided a free TeamSnap Account. Each team is required to utilize their SW supplied TeamSnap account.

All player and parent contact information should already be there based on the information provided through registration, but let your parents know to add to their profiles any additional email addresses or family members they want to have access to the team schedules and communications. Adding Family Members to TeamSnap

Team Managers will be assigned as the Team Owners, and Head Coaches can have 'manager access'. No other team officials should have this type of access (without approval) as there can sometimes be 'private' information that others on the team should not be privy to.

Once you have gained Manager access to your account, you will have access to the following tabs:

"Roster"

The Roster tab lists all team members and parent contact information. If you notice that any contact information is missing, reach out to that family and ask them to enter it through their own individual TeamSnap account.

If you notice any missing coaches, this is more than likely because the coach has not finished their certification(s) or their Police Check. Reach out to that coach and remind them they need to contact the SW Hockey Registrar at: registrar@southwesthockey.ca There is nothing that you as the Team Manager can do, to add the coach.

"Schedule"

The Schedule tab is where your games and practices will be uploaded by the SW Ice Scheduler. All practices, games (league and exhibition), events (team party, dry-land for example), and tournaments must be entered into the TeamSnap site.

"Availability"

Be sure to recommend your team members update their availability before each game & practice. This is very helpful for coaches practice and game planning.

"Tracking"

Sometimes you just need to track who has completed tasks or provided required forms. This tab lets you keep track of things like who has turned in medical forms, who has paid cash calls, or any other yes/no type of item.

"Messages"

You can communicate with your team through this tab. TeamSnap gives you a number of different communicating options including email, team chat, text alerts & message board posts. It is the easiest way to get messages to your team quickly and efficiently.

As a reminder -- We expect BOTH participants and parents/guardians to have respectful communications regardless of the channels that are used. There are policies in place to deal with unacceptable behaviour, etiquette and conduct unbecoming by or towards participants, coaches, officials, parents/guardians & other volunteers.

"Manager"

Your team name will be added to TeamSnap. Do NOT change the name of your team. One very important reason why --- is because the team name that is uploaded to TeamSnap is tied to how Hockey Calgary schedules games, how the SW Ice Scheduler completes practices, and this is all tied to how the schedules get uploaded into TeamSnap. Another important reason is because the assigned team name is what is registered in the Hockey Canada system.

The more organized your TeamSnap account is, the better your communication will be with your team. Better communication leads to a better overall team experience.

All team members should be encouraged to do the following so that they have access to the most up to date team information:

2. Download the App: Make sure you and all your team members download the TeamSnap App if they haven’t already. It is available for iOS on the App Store and Android devices through Google Play.
3. Subscribe to Your TeamSnap Schedule: Easily add your TeamSnap schedule to your phone or desktop calendar to ensure that no games or practices are missed. For information on how to subscribe to your TeamSnap schedule CLICK HERE